Hotel Review: The Worse place to stay in Rome, NY, Quality Inn Rome-Verona. Update: Hotel Review: Now Permanently closed!
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Quality Inn Rome Verona NY
Traveling can be an exciting adventure, full of the promise of new experiences and cherished memories. However, not all journeys go as smoothly as we hope, and sometimes, we encounter less-than-ideal situations that serve as valuable lessons. Today, we bring you a cautionary tale of a stay at the Quality Inn Rome-Verona—a story that reminds us of the importance of thorough research and vigilance when choosing our accommodations.
Upon arriving at the Quality Inn Rome-Verona, our expectations were immediately lowered by a less-than-welcoming reception from the desk attendant. It’s often said that first impressions matter, and in this case, the initial encounter set the tone for the entire stay. As we made our way to our room, we quickly discovered that reality did not align with the hotel’s advertisements.
Promised amenities, such as a kitchenette and a balcony, were conspicuously absent from our room. Instead, what greeted us was a space marred by trash strewn about, with remnants lingering in drawers and cabinets. The absence of functional ice machines throughout the facility was an inconvenience, and the gym’s unfortunate proximity to the laundry facilities made it an unpleasant place to work out, thanks to the excessive heat, mugginess, and odor.
Our Sunday morning departure provided an unexpected scene: the arrest of a prostitute within the hotel premises. This unsettling sight added to our growing list of concerns during our stay.
Now, let’s address “the bag” mentioned in the initial account. Hidden beneath our bed was a bag containing cotton swabs and an elastic band—a discovery that left us with more questions than answers.
The only saving grace of the Quality Inn Rome-Verona was its location. Positioned at the entrance to the interstate and within proximity to main roads and bus routes, it offered convenience for travelers. Its downtown location allowed easy access to the limited shops in the area, with a special mention to Gary’s Music Store—a bright spot in an otherwise disappointing stay.
However, the most disheartening part of this experience awaited us upon our return home—an additional $200 charge imposed by the hotel. This was in addition to the $100 security fee that had already been collected upon arrival. The reason for this fee? The hotel claimed that we had smoked within the room. This accusation struck a nerve, as we had always adhered to the principle of leaving hotel rooms in the same condition—or better—as we found them. Smoking, if necessary, was done outdoors, as a mark of respect for the property and other guests. To be charged nearly $500 for a three-night stay, in a town with alternatives and ample commerce, was nothing short of shocking.
Choice Hotels, the parent company that franchises Quality Inn and sets the policies for its properties, Looked the other way when faced with the claims and violations we experienced during our stay at Quality Inn Rome-Verona. Despite clear policy violations and legal codes being breached, Choice Hotels refused to intervene or conduct any investigation into the matter. This lack of response and accountability highlights a concerning disregard for guest well-being and satisfaction. As a traveler, it is disheartening to witness a company that prioritizes profit over the safety and comfort of its customers. Such negligence should serve as a cautionary reminder to thoroughly research not only the individual hotel but also the parent company and their track record when making accommodation choices.
Our experience at the Quality Inn Rome-Verona was nothing short of nightmarish. We left feeling deceived and swindled, a far cry from the excitement and relaxation that should accompany a trip. This tale serves as a stark reminder of the importance of thorough research and due diligence when selecting accommodations. In a world where information is readily available, it is imperative that we exercise caution to avoid being caught in a situation that sours the joys of travel. While there may be other hotels in the vicinity, our future visits will undoubtedly steer clear of the Quality Inn Rome-Verona, a place that will forever remain in our memories as a cautionary tale of a travel experience gone horribly wrong.
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